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Melissa McNally DBA Harmonious Handling Canine Behavior Consulting

Last updated: March 2026

Your privacy is important to us. This Privacy Policy explains how Melissa McNally DBA Harmonious Handling Canine Behavior Consulting collects, uses, and protects your personal information when you visit our website or use our services.

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1. Information We Collect

We may collect the following types of personal information:

• Name, email address, and phone number submitted through our contact form or booking system

• Appointment and payment information collected through Square

• Behavior questionnaire responses submitted through Google Forms

• Mailing or billing address when required for payment processing or correspondence

• Session recordings and transcriptions when consent has been provided

• Technical data such as browser type and IP address collected automatically through our website platform

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2. How We Use Your Information

We use the information we collect to:

• Schedule and conduct behavior consulting sessions

• Process payments and manage bookings

• Prepare for and follow up on consulting sessions

• Communicate with you about your appointments and your dog's behavior plan

• Improve our services

• Comply with legal obligations

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3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With third party service providers necessary to operate our business, including Square for payment processing, Google for scheduling and video sessions, and Wix for website hosting. These providers have their own privacy policies governing the use of your information.

• When required by law or in response to a valid legal request

• With your explicit consent

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4. Session Recordings and Transcriptions

Virtual sessions may be recorded and/or transcribed using artificial intelligence tools for note-taking, documentation, and service improvement purposes. Recordings and transcriptions are kept confidential and will not be shared with third parties without your consent, except as required by law. Consent for recording is obtained through your signed client agreement prior to your first session.

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5. Cookies

Our website is hosted on Wix, which uses cookies and similar tracking technologies to operate and improve the website. Cookies are small files stored on your device that help us understand how visitors use our site. By using our website you consent to the use of cookies in accordance with Wix's cookie policy. You may adjust your browser settings to refuse cookies, though some parts of the website may not function properly as a result.

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6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you would like your information deleted, please contact us and we will do our best to accommodate your request.

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8. Your Rights

You have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information where applicable

• Opt out of any marketing communications at any time

To exercise any of these rights please contact us at harmonioushandling@outlook.com.

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9. Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

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10. Children's Privacy

Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child please contact us immediately.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

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12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled please contact us:

Melissa McNally DBA Harmonious Handling Canine Behavior Consulting
harmonioushandling@outlook.com
240-382-5277
harmonious-handling.com

Melissa McNally DBA Harmonious Handling Canine Behavior Consulting
harmonioushandling@outlook.com | 240-382-5277